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Question added by Deleted user
10 years ago

What are you most proud of in your working life?‎

Answers:
17
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Views:
9094
Vote Count:
18
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Aviation Industry
Customer Service
Customer Experience
Guest Service
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Question added by Deleted user
10 years ago

Which has more power in customer service , look or experience?‎

Answers:
13
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Views:
334
Vote Count:
15
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Customer Relations
Customer Service
Customer Experience
Guest Service
Sales
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Question added by Joseph Mariano Account and Administrative Assistant Aquinas De Escolar Academy
7 years ago

How would you handle negative feedback from a customer/client? ‎

Answers:
14
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Views:
380
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2
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Marketing
Customer Service
Hotels
Guest Service
Management
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Question added by Yuliya Lukoshyna Group Manager Mercure Hotel Kiev
9 years ago

In case of good service (the target is not sales but service - hotels, airport) who will be satisfied faster: customer or client?‎

Client - represents the interests of company he is working for‎

Answers:
15
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Views:
489
Vote Count:
7
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Stress Management
Customer Facing
Human Development
Guest Service
Hospitality
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Question added by Jelena Petronjev Cabin Crew Etihad Airways
7 years ago

What is you best relief from stress? ‎

Answers:
86
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Views:
390
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2
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Customer Service
Guest Satisfaction
Guest Service
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Question added by Ashraf Hamed English Instructor E-Planet
7 years ago

Compare a guest (need- want-expectation)?‎

Answers:
1
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Views:
64
Vote Count:
2
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SuccessFactors
Guest Satisfaction
Guest Service
Service
Housekeeping
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Question added by Joseph Mariano Account and Administrative Assistant Aquinas De Escolar Academy
7 years ago

What are the top three qualities everyone who works in hospitality service must have to succeed?‎

Answers:
27
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Views:
47
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1
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Customer Service
Complaint Handling
Front Office
Guest Service
Hospitality
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Question added by Deleted user
7 years ago

A Hotel guest has a complaint, and it is the hotel's fault. How do you make it up to them in a manner that does not cost the hotel any money?‎

Answers:
281
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Views:
1151
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1
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Customer Service
Administration
Guest Service
Sales
Management
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Question added by Tetiana Kodenko Photographer Retouher Tiana Photography
7 years ago

How to solve the problem with client if work quality is on top level but client can't explain what he/she do not like and still not satisfied?‎

Answers:
10
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Views:
251
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1
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Customer Service
Culture
Cultural Awareness
Guest Service
Hospitality
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Question added by Jelena Petronjev Cabin Crew Etihad Airways
7 years ago

How important is the cultural awareness in Hospitality/Guest Services? Have you ever had an issue because the lack of it?‎

Answers:
3
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Views:
1015
Vote Count:
1
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