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Ivan Perak's image
Question added by Ivan Perak Business / Financial Analyst Hypo Alpe Adria Bank
11 years ago

Would you do predictive dialing?‎

What are prerequisites for predictive dialing? is it just for selling campaigns or can it be used otherwise? And, no matter the upper qustions, would you use it if you ha‎ ... See More

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Riad Youssef's image  
Answer added by  Riad Youssef, Customer Service & Call center Manager, NGI
8 years ago

Yes will use it for tele-sales, surveys, appointment confirmation, payment collection and service follow-ups. It will make it easier to track productivity of agent and qu ... See More