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What reports are you using for tracking Call center efficiency? Do you use just the system provided reports or you have analysts mixing and matching those reports into so ... See More
Now a days though journalism is glamerous some whare the truth gets compromised . Do you agree
Operational reports from the ERP system show recent events, but they do not satisfy managers' requirements for planned versus actual monitoring, forecasting and exce ... See More
As far as my boss, who is younger to me is highly qualified and subject matter expert, I don't have any issues in reporting. You need to be open minded and share you ... See More
Well this depends on your key metrics. The CRM should produce sufficient reports for analysing but you need to design targeted reports for specific metrics, analyse them ... See More
Daily report and monthly Daily report to update high management of number of calls received and service level and monthly report shows call center service level total cal ... See More
We can use Real time, Historical and Integrated reports.