Trending Rooms Division Discussions

How to handle an issue of a guest who happened to get sick and consciousness in one of the rooms ?‎

Customer service ‎

When you are talking about (lost and found) in hotels What is the section that must be based follow-up Housekeeping or human resource ?‎

The guest complained to guest relation: he had booked front see view room but upon availability have received partially see view (less then 30% ).‎

The guest complained to guest relation officer: he had booked front see view room but upon availability have received partially see view (less then30% ). The hotel is ove‎ ... See More

How do a Housekeeper divide rooms among Room Attendants?‎

What are Rooms & Guest Services Operations? ‎

One of the Hotel Guests bring the bag with present for Guest Relation to the reception. Can GRO take the present from guest?‎

Is a UAE hotel more interested in single (Front office/ Client Service) staff or married? Why?‎

HOW MANY MINUTES TAKING FOR ROOM SERVICE AFTER GETTING THE ROOM SERVICE ORDER?‎

On Monday 15 minutes before Briefing starts Guest Relation found the Guest of the Hotel in front of entrance to the Lobby with Heart Attack.‎

Should she leave the guest and go to briefing with General Manager (the Guest relation or Guest Service Officer is a head of the Briefing). The briefing is only every Mon‎ ... See More

How the Guest Service officer can use strategic mind and marketing experience for the satisfaction of the hotel guests and best interest of hotel?‎

How the Guest Service officer can use strategic mind and marketing/sales experience/knowledge for the satisfaction of the hotel guests and best interest of hotel?‎