Trending Service Design Discussions

What is the KPI and who proposes it,Service owner or a Process Owner?‎

What is the level of maturity in GCC when it comes to ITIL processes?‎

"There is no way that the quality of customer service can exceed the quality of the people who provide it." do you agree ?‎

What is the the most difficult challenge you had in service planning‎

Customer service through "e mail" or "telephone", which one would you pick for that extra care ?‎

?what are the reasons that make you have real happiness in your life‎

 

Answer added by  Yazan Abu Al Rous, Business Development Expert, Arab Reporters for Investigative Journalism
11 years ago

A professional and high quality customer care representative has to have a positive attitude towards all customers and the patience needed to turn an angry customer into ... See More

 

Answer added by  Mohammed Hayat Ahmed, Team Lead-IT DataCenter Operations, Confidential
11 years ago

Every One Knows well that ITIL Provides a Standard Frame work for Impelementing Best Practices.There are certain challenges while Implementing  ITIL Process in GCC Countr ... See More

 

Answer added by  M OMER IQBAL, Project Manager, CHINA COMSERVICE CCS SAUDI
11 years ago

good organizations always perform special training sessions for their customer service employees, to add more quality in their public dealing. regarding the above questi ... See More

 

Answer added by  Julie Anne Calaycay, Implementation Advisor I, Acquire Asia Pacific Philippines Inc
11 years ago

Though email and telephone Customer Service has the same weight when it comes to providing information, I would still prefer telephone Customer Service because it is more ... See More