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Sheeraz Ahmed's image
Question added by Sheeraz Ahmed Head Of Technology, Digital Partnerships and Innovation British Council
11 years ago

What is best practice for continual service improvement?‎

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Question added by Adriano Barbosa Business & Technology Director, International Consultant, Auditor Projetos Digitais (Digital Design)
10 years ago

Does ISO 20k-2011 applies only to IT Services or any Services based business can have great results in adopting some specific ISO 20k standard ?‎

Please, provide facts related to results obtained in having a business / operation certified ISO20k not related to Information Technologies. Or highlight aspects from ISO‎ ... See More

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Service Businesses
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What is best practice for continual service improvement?‎

Hussein Bahgat's image  
Answer added by  Hussein Bahgat, Information Security manager, Standard Chartered Bank –
11 years ago

Continuous improvement ! as long as you do small steps , provide metrics that measure performance , implement new metrics every quarter or year based on strategy, then y ... See More

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