Trending Service Management Discussions

What are the various positioning parameters of services?‎

Service inseparability is the quality of services depends on who provides them, as well as when, where, and how they are provided. True or False?‎

“Services are manufactured and consumed simultaneously; they cannot be stored either prior to or after the service encounter”. What is this called?‎

A. Lack of ownership. B. Inseparability. C. Perishability. D. Intangibility.‎

What is the difference between the operations management of a manufacturing organisation and a service organisation?‎

As the maturity of service management increases, it is possible to deliver higher levels of services without a proportional increase in costs. How?‎

Can you name few advantages and disadvantages of promoting or recruiting a technician to a Service Advisor position? ‎

What strategies can be used to increase Aftersales CSI score?‎

What techniques and tools can be used to up-sell services & parts during vehicle acceptance for services (Before the vehicle goes in to workshop)? ‎

What is the best social media strategy to "get satisfaction" from a poor service provider?‎

What social media, under what identity, with what message, and how can one best use social media to get better customer service out of a service provider who has ignored ‎ ... See More

How the service management is established?‎