Bayt.com

Trending SLA Discussions

Follow

Ask the Community


Ask any professional question and get answers from other specialists.

Stream language
KPI
SLA
Customer Service
Customer Service Skills
Rajani U's image
Question added by Rajani U Sr. Officer – Tenant / Client Relations & Administration Dubai Retail
7 years ago

We all have discussed on dealing with irate customer, how do you deal with an overly excited/hyper energetic customer? ‎

 Will you take the risk of risking your SLA/KPI/AHT for one call?‎

Answers:
4
Followers:
Views:
151
Vote Count:
1
Report Inappropriate
Answer should contain a minimum of 25 characters.
Service Desk
SLA
ITIL
Computer Science
Desktop Support
Ahmed Essam Ghith's image
Question added by Ahmed Essam Ghith IT Support Engineer Abu Dhabi Gas Industries (GASCO)
7 years ago

In your opinion : What is the best helpdesk ticketing software? and why?‎

Answers:
140
Followers:
Views:
421
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
Natural Language Processing
SLA
Foreign Languages
Languages
Jamal Uddin's image
Question added by Jamal Uddin Translation Project Manager Translation Specialists
8 years ago

Do you see any parallelism between 1st language acquisition and 2nd language acquisition?‎

Answers:
1
Followers:
Views:
92
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
Process Flow
SLA
Sales
Basheeruddin Syed's image
Question added by Basheeruddin Syed Sales Division Manager Gulf Income Trading Company
8 years ago

What is bridging time in ERP ? ‎

Answers:
1
Followers:
Views:
112
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
Software Project Management
SLA
Vendor Management
Project Management
Management
Themali Silva's image
Question added by Themali Silva Sr Technical Product Manager Plusgrade
10 years ago

When using 3rd party vendor support or software what are the key elements that you look for in a SLA?‎

Answers:
1
Followers:
Views:
126
Vote Count:
2
Report Inappropriate
Answer should contain a minimum of 25 characters.
SLA
BPO
Yogesh DV's image
Question added by Yogesh DV Information Security Senior Manager Standard Chartered Bank Pvt. Ltd.,
10 years ago

How does Data Analytics helps in SLA Management?‎

Answers:
6
Followers:
Views:
154
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
SLA
Service Recovery
Telecommunications Sales
Default profile image
Question added by Deleted user
10 years ago

What is the maximum allowed delay time for remedy in the limit of %99 of fault recovery? ‎

in some-cases the telecom operators needs continuous service hour around without single interruption so the made SLA with the service supplier or third party‎

Answers:
1
Followers:
Views:
134
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
SLA
Clinto luvis's image
Question added by Clinto luvis
8 years ago

What is the difference between oneway slab and twoway slab? ‎

Answers:
0
Followers:
Views:
19
Vote Count:
0
Report Inappropriate
Answer should contain a minimum of 25 characters.
Service Desk
SLA
ITIL
Computer Science
Desktop Support

In your opinion : What is the best helpdesk ticketing software? and why?‎

Default profile image  
Answer added by  Deleted user
6 years ago

I have worked on remedy and SNOW , compartively i find SNOW , it is very user friendly even for the supporting agent and also for end-users.

Downvote
Report Inappropriate
Service Desk
SLA
ITIL
Computer Science
Desktop Support

In your opinion : What is the best helpdesk ticketing software? and why?‎

Default profile image  
Answer added by  Deleted user
6 years ago

Many highly capable platforms. BMC RemedyForce and ServiceNow are certainly global enterprise grade, cloud enabled platforms which are highly customisable . There are a l ... See More

Downvote
Report Inappropriate