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KPI
SLA
Customer Service
Customer Service Skills
Rajani U's image
Question added by Rajani U Senior Officer – Tenant Relation & Communication Specialists Dubai International Financial Center (DIFC)
8 years ago

We all have discussed on dealing with irate customer, how do you deal with an overly excited/hyper energetic customer? ‎

 Will you take the risk of risking your SLA/KPI/AHT for one call?‎

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Service Desk
SLA
ITIL
Computer Science
Desktop Support
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Question added by Ahmed Essam Ghith IT Support Engineer Abu Dhabi Gas Industries (GASCO)
7 years ago

In your opinion : What is the best helpdesk ticketing software? and why?‎

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Natural Language Processing
SLA
Foreign Languages
Languages
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Question added by Jamal Uddin Translation Project Manager Translation Specialists
8 years ago

Do you see any parallelism between 1st language acquisition and 2nd language acquisition?‎

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Process Flow
SLA
Sales
Basheeruddin Syed's image
Question added by Basheeruddin Syed Sales Division Manager Gulf Income Trading Company
8 years ago

What is bridging time in ERP ? ‎

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Software Project Management
SLA
Vendor Management
Project Management
Management
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Question added by Themali Silva Advisor IT Technology Partnership Air Canada
10 years ago

When using 3rd party vendor support or software what are the key elements that you look for in a SLA?‎

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SLA
BPO
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Question added by Yogesh DV Information Security Senior Manager Standard Chartered Bank Pvt. Ltd.,
10 years ago

How does Data Analytics helps in SLA Management?‎

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SLA
Service Recovery
Telecommunications Sales
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Question added by Deleted user
10 years ago

What is the maximum allowed delay time for remedy in the limit of %99 of fault recovery? ‎

in some-cases the telecom operators needs continuous service hour around without single interruption so the made SLA with the service supplier or third party‎

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SLA
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Question added by Clinto luvis
8 years ago

What is the difference between oneway slab and twoway slab? ‎

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Service Desk
SLA
ITIL
Computer Science
Desktop Support

In your opinion : What is the best helpdesk ticketing software? and why?‎

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Answer added by  Deleted user
6 years ago

I have worked on remedy and SNOW , compartively i find SNOW , it is very user friendly even for the supporting agent and also for end-users.

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Service Desk
SLA
ITIL
Computer Science
Desktop Support

In your opinion : What is the best helpdesk ticketing software? and why?‎

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Answer added by  Deleted user
6 years ago

Many highly capable platforms. BMC RemedyForce and ServiceNow are certainly global enterprise grade, cloud enabled platforms which are highly customisable . There are a l ... See More

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