Trending Voice of the Customer Discussions

Follow

Ask the Community


Ask any professional question and get answers from other specialists.

Stream language
Naif Al-Anazi's image
Question added by Naif Al-Anazi Retail Sales Lead Officer Etihad Etisalat - Mobily
11 years ago
Answers:
17
Followers:
Views:
19320
Vote Count:
6
Answer should contain a minimum of 25 characters.
Ahmed Abd Al-Rahman's image  
Answer added by  Ahmed Abd Al-Rahman, Merchandisers Manager, LG Mobiles
11 years ago

It depends on what do you mean with "Improper conduct" .. In all conditions you must be smart to finish this situation without losing any points. Customer serv ... See More

Syed Ali Raza Naqvi's image  
Answer added by  Syed Ali Raza Naqvi, EDI /VMI Executive ( Supply chain Managment ), Artistic Milliners company
11 years ago

Listen carefully to the person who is angry. Empathize with the other person’s concerns. Apologize even if you are not the cause of the problem. Resolve the problem. a ... See More

Michael Flor Tangob's image  
Answer added by  Michael Flor Tangob, Customer Service Representative, Pan Emirates Home Furnishing
11 years ago

The customer service officer must maintain the highest standard ethics and business conduct that The Company conducts its business as a good corporate citizen and complie ... See More

Default profile image  
Answer added by  Deleted user
11 years ago

Always expect the worse attitude of your Client. First assess, what is the main cause of improper behavior. Did your client is displeased and disgusted of your services? ... See More

Mehdi Terrak's image  
Answer added by  Mehdi Terrak, JR Brand manager, DANONE
11 years ago

This thing happpen frequently in MENA region. Remember that culturals specificities are here and you must deal with them. 1- As mohsen said stop your smile and Talk wit ... See More

Default profile image  
Answer added by  Deleted user
11 years ago

rule of thumb,always remain calm and never take it personally! apologise for inconvenience and show sympathy. always let the angry customer vent,never interrupt,or shush ... See More

Monster figueira's image  
Answer added by  Monster figueira, Counter Supervisor, MGM International Travels
11 years ago

All angry customers what they want is somebody to listen to them and offer solutions and have the can do attitude to assiSt, if one can do active listening, offer solutio ... See More

JIBRAN KHAN's image  
Answer added by  JIBRAN KHAN, Coordinator Academics , Bright Vision Model College , Haripur
11 years ago

firstly it is ti bear in mind that customer should never get angry for your any action.you should always have a meek and kind tone while giving presentation to him.second ... See More