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What are the best resources of ITIL and how to know which version should I use for example if two versions are available?

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Question ajoutée par Emad AL Hawary , Business Analyst | Project Management Professional , GCS
Date de publication: 2014/06/23
Mohammed Thiab
par Mohammed Thiab , Founder / Chief Consultant , MV Consulting

If you are totally new to the subject, go to the latest and most recent version.  However, if you started your journey with ITIL/ITSM at a prior version/release, then take the upgrade/migration path from that version to the most current one. 

 

As for resources, it depends on what you mean by this question. The best resource - generally speaking - would be the official literaure (ITIL Library) by OGC if you talk about something else, then let me know !!

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