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In the world of management, what is the new trend that meets the customer's needs at acceptable levels of quality, cost, and risks?

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Question ajoutée par Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.
Date de publication: 2014/06/25
Abdul-Hameed Deeb Al-Sawadi
par Abdul-Hameed Deeb Al-Sawadi , IT Manager , Masaneed Commercial Group (MCG)

I agree with the answer of Mr. Mohammed Rafi Shariq.

 But would like to mention automation and using new muti-layer systems to reduce the cost and improve the quality.

Mohammed Rafi Shariq
par Mohammed Rafi Shariq , Service Delivery Consultant , hewlett-packard(hp)

Need to go with virtulization which will help improve the quality cost and risk. Using advance technologies such as load balancers will improve the quality and risk factor of sevice and cloud will help in cutting down the cost. 

Mohammad Aslam
par Mohammad Aslam , Projects Manager , National Aluminium & Steel Factory

Setting SMART Service Strategy standard

1. Specific - what exactly will the customer experience be?2. Measurable - how can this be quantified?3. Achievable - can all service providers achieve this?4. Realistic - does the standard meet the needs of the customer Is it what the customer wants?5. Time-bound - when will the standard be delivered and how often?

 

Utilisateur supprimé
par Utilisateur supprimé

1 - The quality is based on the viewpoint of the customer. 

2 - The quality is the essence of the administrative process, and should be seen as a long-term goal rather than focusing on short-term profits. 

3 - The quality depends on the participation of workers and staff and even the method is applied quality management must remove the barriers between the different sections. 

4 - Use of data and information by statistical means to assist in the decision-making process.

hossam azzam
par hossam azzam , Fast food restaurant,s manager. , alexandria-egypt

In fact i do agree with both  of Mr.: Mohammed shariq

&

Mr.: Yaakoub abdulaah

too

 

 

Mohammad Tohamy Hussein Hussein
par Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

The targeted level of customer satisfaction.

Salauddin Mohammad
par Salauddin Mohammad , Sr. Manager, Software Development , Aspen Technology Inc

I echo with Mohammad Thohamy Hussein..

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