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What are the steps in Incident Management?

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Question ajoutée par Gourab Mitra , Manager IT Project Program and Delivery Management(Full Time Contract/Consulting Role) , IXTEL(ixtel.com)
Date de publication: 2014/07/02
Nabil Ali Bukair Bukair
par Nabil Ali Bukair Bukair , Network Consultant , Saudi Aramco

First you need to confirm it is an incident not an event, then you need to apply proper step to ensure it will not expand. You need to protect or preserve evidence from modification and follow on investigation and reporting. Last you need to develop a lessen learn to prevent such incident to reoccur.

Muhammad Fahad Waseem
par Muhammad Fahad Waseem , Senior System and Network Engineer , Abtach

incident reporting ( from the users)

second is the first level of incident diagnosis and forwarding to the concerned team ( usually done by help desk).

third is the resolve ( from the concerned team)

fourth is the report from that team if the incident is solved or need participation of other stake holders in case the resolve is temporary and need further attention for future.

 

Syed Sohaib
par Syed Sohaib , Linux System Administrator , Fiverr

There are major four steps/phases of incident response process.

  • Preparation
  • Detection and Analysis
  • Containment, Eradication and Recovery
  • Post-Incident Activity

Ref: 800-61 NIST

Deepak V
par Deepak V , Sr Business Analyst , American technology

I would suggest intra would be best fastest creating incident ticket.

Angelo Arvin Placido
par Angelo Arvin Placido , Infrastructure Engineer 2 , Asurion Hong Kong Limited - ROHQ

Incident logging

Categorization and Prioritization

Escalation

Troubleshooting

Resolution

Service Restoration

Closure

NADEEM ANJUM
par NADEEM ANJUM , Information Security Monitoring Senior Analyst , CISCO SYSTEMS

Preparation->Identification->containment->eradication->recovery->lessons learnt

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