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How do you respond in a negotiation with a customer when the customer’s demand is unreasonable?

Sale Negotiation Customer Service
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Question ajoutée par Mohamed El Amine Boukada , Regional Sales Representative , Sarl El Aiz
Date de publication: 2014/07/07
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ELVIS BAULENI
par ELVIS BAULENI , Account Relationship Manager - Public Sector & International Organizations , CDH Investment Bank

Politely advise the customer what you are capable of delivering and let him/her know that you do nit promise what you cannot deliver

Saiful Islam Hiron
par Saiful Islam Hiron , Site HR Manager , Handicap International

You need to advice the customer what you have.

Mahmoud Shalhoub
par Mahmoud Shalhoub , Sales Manager , United Cement Company

Be truthful with the customer & give an example that we made the best choices we could in some cases but in this case this order is not useful for you as an advice if he still insists offer him another choice similar to his requst . 

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