How do you handle complaints from customers?

Begin by listening and really sympathizing to their problem. Offer to help without whatever you are able to do wiithin your company's guidelines. (I always try and remember I am a consumer too, and you know you are irritated further if the associate just doesn't hear your anger, which escalates the customer's rage). If you have not satisfied them, then it is time for you to call for a supervisor. I just remember, they are not mad at me they're angry at a frustrating situation. Once they know you are on their side to make them happy, at least you are treated well. That's all you can ask for.

1. Acknowledge the customer in an open and positive way.

2. Never argue with a customer

3. Stay calm and clear-headed

4. Listen patiently until the customer finishes

5. Express empathy for their situation

6. Try to resolve the problem immediately otherwise let the customer know what you plan to do to get a resolution

7. Be honest

8. Follow up with the customer within24 hours of the complaint