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Real problems come when we fail to recognize the mistakes we make. Sure,it’s challenging enough to find the lesson in every experience, especially the painful ones. But what if you aren’t aware of a problem that needs your immediate attention? What if you can’t recognize the mistakes you’re making, especially as they relate to coaching your salespeople? This can be very costly. The quest to continually search out opportunities for improvement is now replaced with ‘‘Well, that’s just the way it is’’ or ‘‘I guess that’s the best it’s ever going to get;’’ a mentality of mediocrity. You ll find the answer for this question in one of the following:1-selling and sales management,2-Coaching sales people into sales champions,3-Fundamentals of sales management,4-Proactive sales management,5-Sales Management Analysis and Decision Making. However, I am more than excited to know your own experience in this domain
Avoid the following mistakes in coaching/training the sales force.
Mistake1: No Perceived Reason or Benefit for the Training in The Minds of the Participants: Most of us have ever lost that same skeptical feeling we had in college and high school when justifying why we wouldn't pay attention in certain classes: "Why do I need to know this? What good will this does me?"
Mistake Avoidance Action Strategy: When announcing or beginning a training session, tell your participants, three important things: 1) Why you're having the training2) How They'll benefit. Tell them,
3) How they will use it. Relate specific situations in which they will apply what they learn in training.
Mistake2: Boring Content: We've all been through training that was drier. Don't let that happen.
Mistake Avoidance Strategy: The person delivering the training, beyond a doubt, needs to be over-prepared.Customize the content. Regardless of where you get your material. The easier they can understand the correlation to what they do every day, the more likely they'll buy into it. Use Personal Illustrations to Maintain Interest.
Mistake3: Unenthusiastic trainer. Unfortunately, some trainers give the impression they'd rather be vacationing in the Caribbean. A lackadaisical attitude will turn off even the usually enthusiastic participants, and further fuel the negative attitudes of the underachievers.
Mistake Avoidance Strategy: After all, if you can't get excited about the material, why in the world should they? Your attitude will spread throughout the group like a drop of ink in water.
Mistake4: No Involvement. Confucius said, "What I hear I forge, what I see I remember, what I do, I understand." A training session without activity is likely a session without learning.
Mistake Avoidance Strategy: Build involvement into your sessions by: include: * role plays; * Q&A sessions; * stimulated discussion * brainstorming sessions; * workshop written activities; * listening to taped calls, or even live ones; .
Mistake5: No Encouragement, Recognition, or Approval.
Mistake Avoidance Strategy: Never forget one rule, and it's that all participation should be encouraged, all should be recognized and most participation should be approved and congratulated personally.
Mistake6: No Follow-Up or Measurement.. The training is delivered, is forgotten within a week, and the same old behaviors and habits continue.
Mistake Avoidance Strategy: Have an objective for what you want to accomplish with the training, before it begins. Your planning needs to include, specifically, what behavior you want to be changed, or what new behavior you want to take place.
Once you can visualize this, you should be able to define a way to measure it. It's not enough to simply deliver sales training. It must be delivered effectively, or else it can be a waste of time, and therefore counterproductive. Avoid these mistakes by following the action strategies and you'll find your participants look forward to your sessions
In my opinion following mistakes should avoid by the managers,
1) Avoid to establishing fear enviorment : Manager should allow their employee to experiment, make mistakes & fail without repercussions.they foster an atmosphere where employee can learn from their mistakes & move on.
2) Avoid lack of trust on your team member.
3) Avoid to hide your mistakes: when manager make mistakes ,they should acknowledge their mistake to their employee they often impact & affect their Organization.
4) Avoid to demotivated your team members.
5) Avoid inconsistency : inconsistency occurs when managers show favouritism towards one employee over another.
6)Avoid to ignore your team members: saying thank you is the recognition of work a sales person is doing.It shows the sales person you are engaged,you noticed,& you appreciate it:)
1-no managing time professionally (
2-Strct start to taining ( the beginning must be balanced to remove barriers between the coach and the trainees
3-not preparing well for training (the content must be reviewed before starting end ensure all tools are ready (materail , educatonaltools and training games)
4- not knowing the quality of the trainees
5-failure to meet deadlines
6-the traner is the only source of ifoormation without sharing with the trainees
The sales coaching programs are already prepared for some one , and reshaped for the client on request , But need one team work with base level , from production ,saleman level , merchandiser level , customer level , distribution level , supervisor level and managerial level involvement for atleast not less than Two months to prepare training programme . After covering all areas and find out who need traing and coaching to improve the quality of sales in our concerned business .
trainers must learn the lessons from our business to set the lessons for training
I monitor the performance of each sales person at regular basis and guide & motivate them about there role.
1 - not to organize the steps of training and explanation2. Excessive seriousness and excessive indulgence3 - Directing of the explanation and attention to a particular person without others4 - not to give equal opportunities to inquire and asked to clarify some things that are not understood5 - Receiving or making telephone calls during training and meetings6. Accelerate the termination of training or meeting without ensuring that all the training and meeting points are fully understood by the All team.
Sales managers play a crucial role in the success of their teams, but there are common mistakes that can hinder the effectiveness of their training, directing, and coaching. Here are six fatal mistakes sales managers often make and how to avoid them:
1. Lack of Personalized TrainingMistake: Implementing a one-size-fits-all training program that doesn’t cater to the individual needs and skill levels of each salesperson.
Solution:
Mistake: Focusing too much on theoretical training and not enough on practical, hands-on coaching.
Solution:
Mistake: Failing to maintain regular and open communication with the sales team, leading to misunderstandings and lack of direction.
Solution:
Mistake: Overly controlling and micromanaging salespeople, which can stifle their creativity and motivation.
Solution:
Mistake: Not tracking and analyzing performance metrics, leading to a lack of understanding about what strategies are working and what aren’t.
Solution:
Mistake: Focusing solely on hard sales skills and neglecting the development of soft skills such as communication, empathy, and relationship-building.
Solution:
In addition to the above, it is essential to ensure thorough coordination with other relevant departments and stakeholders. Training, supervision, evaluation, and guidance should be integrated from all aspects to avoid any gaps or shortcomings. Involve other relevant departments in building a comprehensive training and operational system, ensuring absolute transparency and collaboration. Authority and responsibilities should be controlled and regularly evaluated.
ConclusionAvoiding these fatal mistakes requires a balanced approach that combines personalized training, practical coaching, consistent communication, empowerment, performance tracking, and soft skills development, along with thorough coordination with other departments. By addressing these areas, sales managers can create a more effective and motivated sales team that is better equipped to achieve their goals.
1. We Fail To Accept Personal Accountability – The foundation of success of any business is Leadership/Management. We set the examples our people follow. There are actually only two types of people, the Internalist and the Externalist and only the first type even stands a chance of being effective.
The Internalist – Is a person who credits his station in life on self. He accepts Personal Accountability.
The Externalist – Is a person who credits his station in life on external things or people. He blames others and makes excuses for his lack of performance.
(SOLUTION) We must accept Personal Accountability if we expect our people to do it.
2. We Fail To Develop People – This error leads to management time pressure. On the job we all face four types of time pressures. (a) Boss imposed, (b) Job imposed, (c) Creative Time and (d) Subordinate imposed. Management is essentially a thinking job not a doing job. We should be spending a good deal of our time in the Creative (Thinking) mode but that just is not reality. Certainly we will lose creative time to Boss and Job imposed time, however, the vast majority of us lose the majority of our creative time to Subordinate imposed time.
(SOLUTION) Our people are constantly asking us questions, and what do most of us do? Provide them with answers! We should instead be questioning them and leading them to the right answer and in so doing, developing them to think as we do. Why do we provide answers? Our ego? We think that it is our job. Actually, you don’t rate a manager based on how badly their people need them but on what their people can do without the manager. Management’s major purpose is to create a team that can function without them. Only then can we do what we should be doing and that is working on our bosses problems.
3. Trying to Control Results rather than Influencing Thinking – The progression for results, good or bad are: Thinking = Feelings = Activity = Habits = Results. In other words the foundation of success is how we think. That said, when a person is not producing results the manager thinks are good, they normally talk to that person about the activities they are engaging in and that does nothing to change the results.
When we are faced with a job to do, we evaluate our self in relation to the job. If we think the job is bigger than we are, we will not try! Managers who only talk to people about activities does not help.
(SOLUTION) The manager should be talking to the person about how they think and perceive themselves in relation to the desired result. If the manager perceives that the person sees no chance of attaining it then the manager should work to build their confidence by helping them develop a plan by which the objective can be reached. Increase their confidence in their ability that they can do it and they can succeed. In other words, influence their thinking so that they believe they have the personal strength to succeed. You control results by influencing thinking.
4. We Join the Wrong Crowd – As we have traveled consulting with companies we listen very carefully to the pronouns that a manager uses. When we so often hear the pronoun THEY, and we listen carefully to whom the manager is referring. More times than not we hear the manager is referring to Corporate Management as THEY.
(SOLUTION) Understand this. There should be no THEY, there should only be a WE, however, if the manager uses THEY, it must be in reference to his or her the team. If not they are destroying their team’s belief in the Senior Leadership or in some cases other departments.
5. Attempting to Manage Everyone the Same Way – The words that excite one person can incite another.
(SOLUTION) Management by necessity must be a one on one proposition. As parents, we know our children are different. So we take different approaches in dealing with them. The same is true of the people we lead, they are all different and different approaches are needed.
6. We Forget About the Importance of Profit – In every company, large or small, there are people making investments in the company and they deserve a return on that investment. A company can’t exist without profit, however, so often the manager forgets this.
(SOLUTION) Managers need to make certain they do not allow people to make sales that are not profitable or marginal at best. If the person is on an expense account the manager needs to review where the person is spending the money. Are they using the money to drive business with new prospects or on the customers who are already dedicated to our organization?
7. We Concentrate on Problems and not the Objective – So many managers tend to focus the majority of their time on problems and that kills our Creativity.
(SOLUTION) Creativity is the lifeblood of an organization. We need to be thinking creatively about, (1) How can we attain the objective (2) What actions can we take to attain the objective? When we ask ourselves better questions, we get better answers and find solutions.
8. We Become a Buddy not the Boss – We don’t like the word boss, however, it is the best descriptive word we can use. Sometimes we get too close to some of our people, actually going out to party with them. We hear a lot of excuses about the negative behavior manager’s display with their people while doing such things.
(SOLUTION) There is only one rule about this error that should apply. Never do anything with the people you manage that you would not do with your company’s best customer. If we do not show respect to our people, they will not respect us and that causes real problems!
9. We Fail to Set Standards – One of the problems is a misunderstanding of Objectives, Quotas, Standards and Goals.
(SOLUTION) Make sure everyone in the organization understands and knows what the standards are.
a) Objectives are what the persons say they will do.
b) Quotas are what the company wants done.
c) Minimum Standard is what it takes to retain the job.
d) Goals are why the people will do either.
We really don’t have goal setting programs in business, we have objective setting programs. Goals are personal and hardly ever revealed unless the manager has an unusually close relationship with the person. In a well managed organization minimum standards are determined and announced and people are held accountable. In poorly managed organizations they are not and nature is allowed to take it’s course.
Announced or not, everyone knows what the minimum standard is. It is the lowest level of results a person is allowed to produce and remain with the company. If you have never had minimum standards and decide to implement them, they should never affect more than 10% of your people. Your company history should help in determining this.10. We Fail to Train People – Why? Generally, because the manager was never trained.
(SOLUTION) We need to understand the difference between training and education. The purpose of education is to provide knowledge. The purpose of training is to get action. They are evaluated differently. Education is evaluated by what the person knows, you can give them a test and if they pass, they have the knowledge. Training is evaluated by what the person can and will do after the training session.
11. We Condone Incompetent Behavior – Usually by ignoring it until it becomes a major problem. When that happens, we end up attacking the person and not the behavior.
(SOLUTION) Confront incompetent behavior as soon as you see it. At that stage it is quick and easy to do. The steps are:
a) Tell a person specifically what they have done wrong.
b) Tell them how it makes you feel. (relate to their objectives)
c) Ask them how they feel about it? (draw them out)
d) Ask them how it can be solved? (lead them through questions to the answer)
e) Ask if you can count on them to correct the behavior?
f) Follow up and recognize them when behavior has been corrected.
12. We Recognize Only Top Performers – Your top performer is not paying the highest price to attain results. Generally, they are not working the hardest because the business comes naturally to them. The person who is paying the highest price is your newest person. They are working very hard to produce less, however, they deserve recognition for the effort they are putting into the job.
(SOLUTION) We all need recognition if the effort warrants it. When we recognize only the top performer, we drive a wedge between them and the rest of the team.
13. We Attempt to Motivate People – You may inspire but you cannot motivate. Motivation is internal and personal. The most common ways managers have tried to motivate others are through incentives and rewards or threat and fear. Both are counter productive. Your sales contests are a waste of time, as usually the same few people win and the others feel like losers. Threat or Fear destroys confidence in the manager and the company. So what can we do?
(SOLUTION) Lead effectively to build confidence by building the proper environment to allow the natural motivation to come out of the person. Managers need to inspire the people to believe in the company they represent, their products/services and in themselves.
In closing, these are the “13 Fatal Errors Managers Make” and this brief report based on the book “13 Fatal Errors Managers Make and How You Can Avoid Them” serves as the foundational text for two multimedia training systems entitled Leadership in Action and Practical Sales Management featuring W. Steven Brown. These systems are designed to be easily facilitated internally by a client to customize the message to the managers and the company.
I personally hope this has helped you and if you wish to see a video preview of the systems, please go to the Leadership in Action or Practical Sales Management buttons at the top of this page. If you wish a comprehensive PDF overview on either or both of the training systems simply hit the contact us button.
from my point of viow, th six fatel Mistakes that sales managers do are
1- focusing on numbers instead of people
2- distracting the team with overlaped tasks
3-wrong forcasting.
4- lack of awarnces about the team strengthes and weakness
5- avoiding products' weakness instead of solving.
6- using the team to achive the target instead of helping them
1. Going old school way by focusing more on more on classroom teaching.
2. Taking things hypothetically, like if he knows anything it is not always possible the trainee will also know cause work culture changes from company to company or to be more precise from manager to manager.
3. Start comparing them with manager's own ideal would be's.
4. Just selling your thoughts to them.
5. Underestimating team members.
6. lack of personnel as well as experience sharing in case of experienced employees, on the other side in case of fresher do not understanding their requirement level.
