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What are the telephone etiquette basics for switchboard operators?

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Question ajoutée par Samar Saleh , Community Manager , Bayt.com
Date de publication: 2013/06/20
Paul Harry Demetillo
par Paul Harry Demetillo , Telephone Operator/ Data Encoder/Customer Service , Fairmont Hotel and Resort's Dubai

answer the phone within3 rings, Greet the caller with a proper salutation, and thank the caller for calling

Utilisateur supprimé
par Utilisateur supprimé

On the literature where the phone back to the Secretariat and careful work and prefers not to use the phone during the work except as necessary for maximum where my career hazardous and require great precision to produce a complete product quality

osama ababneh
par osama ababneh , field operator (فني انتاج) , شركه الابيض للاسمده والكيماويات(jafcco)

انا مشغل وحده ومشغل لوحه تحكم dcs واستطيع القيام باي عمل

Utilisateur supprimé
par Utilisateur supprimé

1.
Answer the phone quickly.2.
Be polite at all times, even if the customer is being less than polite.3.
Be quick with putting calls through and giving information.4.
Deal with call as quickly as possible.5.
Use friendly words and sound as if interested in the caller as a person, do not just see them as another caller.6.
Each call to be treated as if it was the first call of the day - with bright and cheerful tone.7.
If using a script, personalise it so that fits the call.

ahmad ali
par ahmad ali , HSE Supervisor , United Sugar Company - Saudi Arabia

 

Answer the phone quickly. Be polite at all times, even if the customer is being less than polite. Be quick with putting calls through and giving information.. Deal with call as quickly as possible. Use friendly words and sound as if interested in the caller as a person, do not just see them as another callerEach call to be treated as if it was the first call of the day - with bright and cheerful tone.. If using a script, personalise it so that fits the call.

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