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What is the most thing which turns customers on / off?

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Question ajoutée par Passent Farouk El-Matbouly , CEO's PA / Operations Manager , AMP Developments / Memaar Al-Morshedy
Date de publication: 2014/07/13
Sidrah Nadeem
par Sidrah Nadeem , Global Marketing Manager , Hill & Knowlton

  1. Overselling the product features
  2. Bad displays and pricing
  3. Incomplete answers to queries

Imran Rasheed
par Imran Rasheed , Regional Sales Developer, Eastern, Jouf and Northern border provinces , HALA Payment Solutions.

Behavior of sales staff.

هانى فؤاد عباس أبراهيم
par هانى فؤاد عباس أبراهيم , مدير مبيعات لمنطقة العاشر من رمضان الصناعية , أماجو جروب للتجارة

just say to him you have spicial offer 

Kimberly Joy Yu
par Kimberly Joy Yu , Sales Officer , Treasure Island Industrial Corporation

Sincere Customer Service and the way on how we make them feel that they are special to us.

Hiras Kariyattil Muthunny
par Hiras Kariyattil Muthunny , Chief Marketing Officer , Smart Consulting Solutions Pte Ltd

There are manythings that makes cutomers turn on/ off 

1) Crowding - there are many research on particular issue, many researches had suggested that perceived human crowding will negetively influence the store satisfaction. 

 

2) Other store atmospheric cues such as product display , light , music , window dressing etc 

 

3 ) Employee attitude and behaviour towards consumers 

 

4) Pricing 

 

5 ) delivery waiting time 

 

And there are many more. 

amer jayyousi
par amer jayyousi , Business Development Consultant , freelance

what turns a customer on are opportunities your product or service offers.

what turns a customer off is low value,if your product or service is of low or no value to the customer he/she will be turned off and declines to buy.

a customer will always ask before buying "whats in it for me",what am i gaining,customers need value for their money.

if you can create value you will succeed.

Shahzada Sarfraz Hussain Saadi
par Shahzada Sarfraz Hussain Saadi , Projects Purchaser , Vision Etimaad Contracting Company

Advertising 

Zeshan Ali Syed
par Zeshan Ali Syed , Business Analyst , Tectonic

For Commodities: Availability of Product

For Luxury: Importance and Attention to the Customer

I believe the one thing that is a turn off to customers is a lack of graciousness, or ETHICS. A big SMILE is always welcome and makes everything worthwhile. 

M. Rodwan Hiba
par M. Rodwan Hiba , President , Premier gastroenterology

Quality, quickness, and perceived good price

khaled Ibrahim Sayed Abd El Salam Ibrahim
par khaled Ibrahim Sayed Abd El Salam Ibrahim , Chief Accountant , -ElMehy engineering company

From my work history there are2 as below :

1) Customer Off / Feeling he / she is being neglecated after sales.

2) Customer On / Feeling he / she is the heart of your company , meaning not only sale but follow after sale.

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