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What are the sections that connecting between customers complains and the corrective procedures for Quality control?

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Question ajoutée par محمد أمين عوض علي النبهاني , social participation consultant , SFD - YEMEN
Date de publication: 2014/07/14
zafar abbas minhas
par zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

CUSTOMER SERVICES DEPARTMENT=== QUALITY ASSURANCE DEPARTMENT ,,, THEIR MUST BE ZERO MANAGEMENT GAP BETWEEN THEM TO IMPROVE THE PROMPT QUALITATIVE SERVICES TO YOUR VALUED CUSTOMERS.

Arnas Staciokaitis
par Arnas Staciokaitis , Deputy Director , Vantoma

HACCP team

Jawwad Anwer Khan
par Jawwad Anwer Khan , MANAGER SUPPLY CHAIN , Millac Foods (Pvt.) Ltd

Customer Services Deptt and Quality Assurance Department coordinate each other in of customer dissatisfaction or complaint over product quality.

AjIth Kumar Damodar
par AjIth Kumar Damodar , Group Business Manager , Redington India Ltd

All the sections in the organisation will have to be involved 

Customer satisfation is the function of each and every depeartment in the organisation 

may be customer service is just front ending 

Dharampal Singh Salooja
par Dharampal Singh Salooja , Quality Health Safety And Environment Manager , Falcon Zinc Metal Industries LLC

Corrective actions

Rashid Shamshad Lodhi
par Rashid Shamshad Lodhi , System Analyst , National Aqua Culture Group (NAQUA)

CS dept receives complaint and forward it to QA for investigation, now QA need to involve all concerns depts which are involved in chain like warehouse, Production, Material Issuance dept, R&D, Purchase etc. After investigation inform to CS and take corrective action to stop recurrence with the help of all concerns

jawed Aslam
par jawed Aslam , Researcher , Al Imran Floor Mill

Quality Assurance dpt and Customer Feed Back Dpt control all this type of conditions

 

ALAMGEER HUSSAIN HASHMI
par ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

Customer Services Deptt and Quality Assurance Department These are the two departments that coordinate with each other in the event of customer dissatisfaction or complaint over quality of the product.

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