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What are the Quality parameters and how we calculate?

Let us discuss Quality parameters and its calculation methodology

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Question ajoutée par Irfan Khan , SR. PROGRAM MANAGER , Automotive Industry
Date de publication: 2014/07/18
Richa Verma
par Richa Verma , Assistant Manager - Vendor Development , Volvo IndiaPrivate Limited

Quality Parameters are defined considering

- External Customer's Requirement ( With respect to Fitment , Form & Function )

- Internal Customer's Requirement ( Critical process, COPQ)

It can be measured by following way

- External customer satisfaction : Planned Feedback from Customer , Monitoring Customer Complaints

- Internal Customer satisfaction : Rejection/rework, Run Chart , Pareto Analysis of data

hatem labib
par hatem labib , Quality control manager , MISER consultant

standard division is the most quality parameter

\\sigma = \\sqrt{\\frac{1}{N-1} \\sum_{i=1}^N (x_i - \\overline{x})^2}. 

Raafat Sallam
par Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

The most important quality parameter is the customer satisfation.

We use all measures and metrics to meet customer satisfation through using Control Charts and7QC tools.

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