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Improve the quality of a service that we rendered
(1) Provide value to the service and do justice to it - don't treat it as FREE service.
(2) Quality of service - both pre sales, post sales
(3) Uncompromised customer happiness
(4) Create effective support enviornment with effective social media in the name of blogs, forums, wiki - it's a win-win for the customer service and act as central repository.
(5) Effective pricing, offerings and make it's visible and reachable to the customer
we will be treat with the costumer without compromissing with these words ' Sir now we this offer you have to left your contact number and address we will be infomred you when we will be get a good offer like your desire'
Customer has given opportunity to serve him on the services which he is paying to us, we should provide him the best services and timely intimating of the developments and issues to tackle the same jointly, we should feel proud of him for this opportunity,
We have to research our client first and then discuss with him how our service will be of value added to his work and how we are different from our competitors. Then make him sense that it is totally his decision to accure our service.
It can deal with the client and achieve a state of satisfaction, without prejudice to the policies of the company and what they offer facilities to customers through the division of these facilities and linking them to a target to achieve with this client.
Example ...
The company awarded bonus7% to contract in their products
It can be divided into5% bonus in addition to2%expedite payment (Cash)
In other words to be a maneuver within the boundaries of politics
Assure the customer it is the company first to give his customer a top priority and you and your colleague working on it, so let hem be confident of that, and it is you role to do the job above the customer expectation.
you have been customer side but also same time organization
