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During project execution, the client added significant requirements. What is the best approach? (see details for elaboration)

note that this client has a similar system and is resisting the changes through adding requirements, while persuading the client with the pro's of the new system through integrating the fundamental requirements. Moreover these requirements were not mentioned in the scope of work (SOW)

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Question ajoutée par Mohammad Habboub
Date de publication: 2014/07/28
Amer Alokeh
par Amer Alokeh , Service Delivery Manager , SmartWorld DWC LLC

Adding requirements or more feature to the scope is expected throughout the project despite all the efforts placed to control the project. The customer might request a change. In this case, the PM should assess the impact on this scope change and advise the customer of the returned impacts on other constrains. If yet insisting that this new requirement is necessary, PM should issue a change request to the project change board for the resulted changes on Time, Cost, Quality and other project management plans. project management plan and project documents are updated after the approval is obtained.

Padmakar Boyapati
par Padmakar Boyapati , Solutions Delivery Manager , National bank of oman

Considering these requirements were not part of the Scope of work and the requirement analysis and as you mentioned, that the project is in execution phase, i suggest that the Change management process to be initiated.  As part of the changemanagement, the impact of the change need to be analysed in terms of cost and time and reverted back to the project board as well as the client and upon approval can be made part of the project scope.

Muhammad Hamid Munir PMP
par Muhammad Hamid Munir PMP , Senior Project Manager/ System Program Manager , Ericsson

  • Initiated Change management process
  • Analysis  the impact of change and update the Risk register
  • Update project governance body and present your analysis.
  • Get approval / rejection from body.

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