Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

As you a receptionist in hotel. What do you do with the guest complaining of a headache and asked you to send him a cure for it?

user-image
Question ajoutée par Ibrahim Elsayed Soliman Ahmed , مشرف قطاع الغرف , تفاصيل للوحدات الفندقية
Date de publication: 2014/08/05
Therese Angeli Lebiano
par Therese Angeli Lebiano , Technical Support Representative , Transcom Worldwide Philippines

The main responsibility of the receptionist are the guests and they are obliged to do things to satisfy the needs of the customers. I will call the doctor to check on her/him. 

Utilisateur supprimé
par Utilisateur supprimé

I agree with the answers above. giving medicine from firstaid kit is not a good option. coz  we dont know about patients medical history,i vill call the hotel's doctor to his/her room ,he vill prescribe medicines . This way guests will also feel satisfied. After sometime i will call and ask about their health and ask them if they need anything. 

Utilisateur supprimé
par Utilisateur supprimé

General rule - never prescribe and/or hand out your guest with pills such as aspirin or paracetamol, even the ones from over the counter and/or first aid kit.

One would never know a guest medical history/background to allergies or side effects.Stay safe and do the right thing by assisting/direct your guest to a Doctor and/or the nearest clinic.

 

Koncz Bianca Melinda
par Koncz Bianca Melinda , Sales and Marketing , Hotel Paradis****Romania

There is always a firstadd kit of medicins at the reception. I will send a waiter to take him a glass of water and a headache medicine. After10 minutes I will call in the guest's room to check if the headache is over. If is not, I will definetly call the doctor.

Mian Muhammad Naeem Jan
par Mian Muhammad Naeem Jan , Chief Finance Officer , Management Company

1stly hotels have a Doctor or any technician who can help. If situation is serious call the doctor, If just normal send him to nearest hospital

Khalander Asif
par Khalander Asif , Logistics Manager , Abyat Mega Store

First of all I will contact our hotels private Doctor and as per his prescription I will provide the medicine to the guest, and if it is seriuos I will call the doctor.

Utilisateur supprimé
par Utilisateur supprimé

if customer is having just normal headache not related to blood pressures then i would give panadol to her/him for headache and if she/he is allergic to IBUPROFEN in panadol then i will call doctor and will ask another medicine for headaches without any IBUPROFEN in it, and if this headache is related to blood pressures then i would like Hotel Doctor to come and check the customer, and if symptomes presist after doctor check up then i would ask the customer to go to nearest hospital or call ambulance.

 

frazer chadewa
par frazer chadewa , driver , siku transport

give medicine from fistaid kitand call doctor

Karim Gohar
par Karim Gohar , Internee , Serena Hotel Gilgit

  1. Call the doc.
  2. Give him/her headache medicine form hotel firstadd kit.
  3. Call him/her after2,3 hours to ask about health and how he/she feel.

ronela marie porras
par ronela marie porras , receptionist and sales and events assistant , zaycoland resort and hotel

I will endorse it to our hotel private doctor..

Jagdev Chand Dogra
par Jagdev Chand Dogra , Security Executive , Johnson Matthey India PVT. LTD

As receptionist I can take care the guest that as a First Aider I give or can ask the medicine or can tell take the rest and can offer glass of wateror can serve water .

More Questions Like This