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Kamran Zahid , IT Operations , CMPAK Ltd, China Mobiles
Business support systems (BSS) are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
Role of business support systems:
The role of business support systems in a service provider is to cover four main areas:
Product management
Customer management
Revenue management
Order management
