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S (-) NPS = % of promoters (-) % of detractors . Do you agree?
............Net Promoter Score
Nps means Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
The Net Promoter Score is a loyelty metric developed by Fred Reichheld. At it's core, the Net Promoter Score tracks how customers represent a company to their friends families and associates. Reichheld argues thet this customer representation is free marketing that dramatically influneces business growth.
