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Satisfaction is not a dose that we use for someone and other crying. Satisfaction policy means “For all" so employees and customers both are equally important to run successful businesses. So apply the magic of satisfaction on both, same time with same level to get fruitful results and peace of mind.
Employee satisfaction is same important to customer satisfaction for growth/development the business in service sector. If employee is dissatisfied then employee can't satisfy the customer. And it is true that the customer is dissatisfied then employee can't be satisfied.
strongly agree, employees are the key players in providing the service you offer or produce the product you sell, so satisfying them will make employees spend more time and effort to satisfy their customers
it depends on what situation it is. but in my opinion you would not be reaching to a customer before your employee anyways, so if your employee is satisfied then you will be able to satisfy customer easily and in professional manner. So yea employee satisfaction will always comes first then the customer.
Unhappiness among workers in America is costing a shocking $300 billion per year in lost productivity, the Gallup-Healthways estimates.
Understanding your employee's perspective can go a long way towards increasing productivity and happiness.
I do not agree with you because of sustaining business depends on as customer purchasing your product or services. Otherwise, it would be fail. Finally, customer will get first priority than employees. Research shows that90% of customers do not back to your business because of misbehave by employees and do not response to the customers.
As for my own personal opinion, satisfaction from customers comes first than satisfaction from employees. A business entity is created for the purpose of generating income/profit. A company hires people to work in attaining the goals and vision of the company such as producing goods/services to customers. In return, the customers when satisfied pay the products/services at an agreed price. This spells more income/profit for the company at the satisfaction of the customers. With such savings from additional income/profit, the company will then go to the process of satisfying its employess by giving bonuses, incentives, salary increases, etc. This a real time management.
But if you put satisfaction of employees first and wait for the customers to be satisfied later, then where are you going to get the money for the incentives, salary increases, bonuses, etc of the employees in the first place? You need savings from income/profit before you can meet the additional expected benefits of your employees for their satisfaction. It is just rewarding them first before evaluating their performance-that is satisfying the customers. It is more of giving the first shot and wait what will happen next.
Satisfied employees perform better; in result they give quality service. Satisfying the customers will become natural to them.
You dont satisfy employee but customers. Employer motivates and reward employees according to their performance henceforth the Employees are to satisfy the Employer to reward and retain them as employees.,
