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It should be able to verify the customer in the least possible time so that the customer does not become irritated. Do u agree?
A call opening script is usually used for answering calls and should contain a greeting, self introduction and offer of assistance, example Good morning, you speaking to X, how may i assist you? it's short and polite.
It must be brief but complete. A very long opening spiel will be annoying, a short one will also be displaying urgency, it should also be expressed with a happy, energetic and enthusiastic tone.
"Thank you for choosing XXXX, My name is XXXX, and who do I have the pleasure of speaking with today?"
By the time that they tell you their name, that's the time to offer your service by "Thank you Mr/Ms XXXX, how 'may' I help you today?"
We always have researches and reviews to make the best effective opening script for the customer, we have eliminated the use of 'can' and instead we prefer to use the word 'may' since it displays more respect and a permissive tone. It is better to know the customer's name first before trying to dive into their concern, it displays an attitude that their identity as a person is important to you, instead of just diving in straight to asking them on what they need from you.
Yes i agree the call opening script must be short but understandable.
