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Who is a tech savvy rep?

What happens when a customer marks down an agent in technical skill. Is it that he has no technical skill or that he is unable to explain the technical steps done to the customer .

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Question ajoutée par Subhranshu Ganguly , Quality Analyst. , WIPRO
Date de publication: 2014/08/28
Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Im not entirely sure.

I think Tech savy rep is an individual who works with technologies, computer, and accessories to resolve as many user-reported problems as expertise permits using available tools and resources while following procedures and policies for the handling of cases.

 

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