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If too many calls are misrouted does it lead to higher cost and bad customer experience? If I have called the TV dept of a consumer durable co and the call is misrouted to the tablet debt then to the laptop dept. My call is transferred many a times and when the call lands in the correct dept I could feel frustrated.
Misrouted call is a call transferred in the wrong destination
Misrouted call is a wrong tranferred call by an operator.
