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Dear Ms. Tutunji
Before I give you answer of the question asked by you I want to share you that there is not any master system which you can easily implement in any organisation. Following are the things which affect the process –
1. Industry
2. Level of employee ( ex-operator or executive)
3. Education level of employee
4. Nature of problem
5. Union can be effected or not
6. Legal department can be effected or not
7. Scope of problem
If you can provide me the details so I can help you
Regards
Anurag
