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How to retain existing customers, when new customers emerge?

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Question ajoutée par Goutam Gnana Moorthy , Office Administrator , Sri Meenakshi Foundry
Date de publication: 2014/09/05
Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

General business rules say that it is much more effective to work on retaining current customers than to find new ones. Current customers can be an invaluable resource to your business and are essential to the daily back and forth.

  1. Customer loyalty programs

  2. Provide the best service

  3. Show genuine appreciation

  4. Set customer expectations

  5. Build trust through relationships

  6. Build KPI’s around customer service

  7. Go above and beyond

  8. Build relationships online

  9. Implement customer feedback surveys

 

 

Therese Angeli Lebiano
par Therese Angeli Lebiano , Technical Support Representative , Transcom Worldwide Philippines

At the end, you need to retain both the existing and new customers, and in order to do that, you need to give the customer satisfaction they needed.

IRPHAN GHANI
par IRPHAN GHANI , Senior Management , A

Learn about "customer engagement programme" and apply the same for retaining your existing customers for future mutual benefits.

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Briefly I would say that in order to retain existing customers you must maintain the great customer service you had for them . However and in order to retain your customers you should be able to provide an ultimate customer service that satisfies their needs !

zafar abbas minhas
par zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

agreed with MR. IRPHAN GHANI ,,, HE IS RIGHT , APPLY YOUR STRATEGY TO INCLUDE MORE & RETAIN THE OLD ONE,S .................

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