Is social media one of the best way to provide customer service with marketing?

face to face contact with customers can also be affective.

surveys can be filled is random places, u can give away coopons for each person who fill your survey people will become more interactive also.

It is one of the way to connect with customers as it is part of communication and get the feedback from the customer, we are using tech. in all kind iof business and social media now away have a big effect and the power to control any work and give a good image about your product if you know how to deal with 

While using social media for marketing relies primarily on the business sharing its own unique, original content to gain followers, fans, and devotees, it’s also great to link to outside articles as well. If other sources provide great, valuable information we think our target audience will enjoy, don’t be shy about linking to them.

Blogging is a great social media marketing tool that lets you share a wide array of information and content with readers. The company blog can also serve as a social media marketing blog, in which company can blog about the recent social media efforts, contests, and events. 

In this modern social world, i would see lot of leading companies already had started doing it, along with the existing mediums. I would not see it's competetior to any existing mediums, for sure it's a key enabler and to reach customer's. If you're not doing so, then you're isolating yourself outside of your customer arena and reach.

Yes it is one of the medium but not a complete replacement. Helps to a great extent in making the customer decide the brand or retail destination, prior to visiting the actual location. Therefore it should be very well orchestrated, otherwise it can even drive away customer. Apart from the visuals, the content plays the role of the salesman hence good content writing is very important for any social media initiative.

It is one of the best ways to interact but is not the best way. Social media has the greatest reach at the least cost because it allows you to interact with customers, channelling the exact information they are interested in but feedback is never guaranteed unlike in face-to-face exchanges where feedback is instant.

Yes it is. Social Media is where people go to, to get the latest news about everything in real time. Marketing on Social Media will get you the awareness and of course the market you are looking for.

Certainly social media is the best way to promote and provide customer service with marketing, but it does not apply to all business categories, as we know there are different segments where we think our target market would be but not necessarily all of our target market will be on social media, even if they are there on social media they may use the social media platforms for leisure and/or connecting purposes.

Therefore, Social media should not be considered as the only medium of online marketing for any company. The results are sometimes non quantifiable and it works mostly on 'Brand awareness' rather then direct selling.

Yeah, Social Media has been the latest trend in marketing strategies, As of January2014,74% of adults are using social media sites, mainly facebook, twitter, instagram, google+, and so much more. Companies will have the choice and the flexibility in using the social media sites in their advertising campaigns, exposures, and to gather lead contacts. Aside from having the choice of getting it free (which will require a lot of work if you dont want to pay for ads) or have the option of placing an Ad in facebook, Google Adwords, and other major social media sites for getting clicks and traffic on your website. It mainly depends on your service and product on how you can effectively use social media as a marketing strategy, some would prefer clicks, some for exposure, some for membership persuation, and some for offers and promotions.

Nop Best Way is Face to face coomunication to satisfy your customer need and wants.

It depends on what you mean with customer services. If you want to spread information, then YES. But when there are complaints or problems, NO. In the latest, direct contact is required.