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Meeting a customer halfway after accessing, identifying and understanding his/her needs has always paid off in terms of customer retention, whether they need payment in installments, an affordable, discount, a faster delivery or special packaging.
It humanizes your dealing with a customer and customers reward this through loyalty, appreciation & word-of-mouth promotion.
To provide customer service and customer satisfaction is most important .
Excellent communication Skills :)
In my life as an entrepreneur for decades and my recent job as a Project Specialist in real estate, Customer retention is very very important, because you need to attain or achieve customer's satisfaction. Their money used to purchase your product are their hard-earned money and we as sellers shoudl give high value in every single cent they invest or they spent to buy our products. Customers who are satisfied with your products and services, are very proud and very earge to tell and refer customers to buy our products and service because they feel,their friends, relatives and business associates needs to give value to their hard-earned money as they do. Satifying every customers we encounter gives us a wider markets and opportunities for more referrals and gain loyalty to our exisitng customers through times. Through these, unknowingly our products and product lines grows bigger and bigger in the near future. Satisfied customers gives us a definite directions to our future growth in the business industry.
Good and impressive dealing with customers and care of thier requirements and face them friendly.
Dealing daily with different providers of products such as the Grocery shop, the Taxi, driver, the sales man in the cloths shop , the Gaxz station workers .....etc, all thes people are making me thing as the customer who I come the next day to my work to give him the assisstance. and makes me of cours have empathy and understand his situation.
Communication skills, satisfactory customer care through products and services and adequate customer relationship management are the key factors responsible for customer retention.
Meeting a customer after accessing his/her vehicle history, identifying and understanding his/her needs and problems has always paid off in long term of customer retention and aquiring more customer detils.
Negativity is like cancer.
customers are very flexibility in the term of retention relation because of nowadays competition so given a trust by our product and services to customers and main things is long term services available of our company for customers.
Customer retension can be done by following situations...
1) Customer have to be treated like they are worthfull & above for company.
2) Customer have to feel worth for what they are paying for any product or services. otherwise they will not switch product again. after all customer is king :-).
3) last but not least customers have to feel that they are treating well for what they loyal.
