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1- ROI ratio
2- Sharing resources effectiveness
3- Projects coordination effectiveness
Agreed with Mr.: Rafaat,s answer
Key Performance Indicators (KPI's)
The following, as suggested by experts is a good example of the metrics. There can be more beyond this depending on the line of business:
Project Management
Project Time Project Cost Project accuracy (specifications met) Change requests Quality Safety (if applicable)
Project Success
Benefit(s) to the organization Stakeholder satisfaction Users satisfaction Number of issues recorded since implementation Ease of use/quantity of use Happiness/willingness of end users Solved problem(s) project was intended to solve Un-intentional improvement/complication to processes/procedures
Business Success
Cost savings/cost reductions ROI (Return on Investment) Return on expectations Competitive advantage Improved operating efficiencies Opportunities in the future Expanding or improving core competency Enhance productivity Reducing paperwork Reducing manual processes Real time processing/real time reports Increased accuracy / quality improvements Customer service improvements Resource management improvements Support business growth Building external linkages Increased flexibility Empowerment
