In the world of change management, what is the most important action for process improvement ?

Benchmarking is your answer as it is a management tool for process improvement that takes into account an organization’s performance measurement. The information collected about a company’s own processes analyzed in relationship to the best-in-class practices provides metrics by which an organization can measure its success in adding value to its business and work processes.

In any benchmarking process, it is essential that the project is carried forward by trained and dedicated cross-functional teams. Four phases are involved in a normal benchmarking process which are: planning, analysis, integration and action.

Thank you Mr. Raafat for inviting me, if I am a quality manager and I am concerned with the process improvement, two tasks will be very important:1) measuring the KPIs for each individual process and2) dealing with each failure to achieve the target value for KPI as a non-conformity, i.e. Find the root causes, corrective/preventive actions, modify the process accordingly, etc and of course if the KPI targets were achieved, the task will be setting new targets.

By making sure that the new process in place is not the same old process with a make-up.

In my opinion, the most important action for process improvement in to get all the stake holders together to work as a team. There should not be an "improvement engineer" working distantly from the shop floor.  A team can involve, for example, top management who give the direction (KPI) and commitment (resources), technical experts who give engineering insights, procurement staff who  suggests latest technology products, QA lads who will concentrate on the specifications and last but not least the production people, who has the first hand experience as process executors.

A good improvement needs a good idea and a good acceptance.  Good ideas can come from benchmarking, but brainstorming may give you more wonderful & genuine ideas.  Without adequate involvement from the beginning, lack of sense-of-belonging would make it difficult for the idea to be accepted thus more difficult to implement.  So with a good "charter" to begin with, we can get a clearer direction, more colourful ideas, smooth implementation, satisfying experience and better teamwork in the organization (potentially more improvement projects coming up).

The most important one thing for process improvement is " Process Mapping " documenting existing processes , then comes bench marking, When ever you want to improve, you must first evaluate the present position  where you are  and then plan the change or improvement.

Analysis is the most important. As first of all we need to check in which areas we need improvement after that we could initiate change request.

You will receive several answers as it relates to change management. However, the most important EVENT is top level commitment to the change, especially if you are responsible to facilitate, moderate, or coordinate the change. While there are various models on how to implement organizational change, the MOST IMPORTANT ACTION is conducting stakeholder analysis. In short, determine who needs to be pushed in the direction of the commitment to the change, top to bottom, and how.

In major transformations of large enterprises, they and their advisors conventionally focus their attention on devising the best strategic and tactical plans. But to succeed, they also must have an intimate understanding of the human side of change management — the alignment of the company's culture, values, people,etc...

Preparation, assessment and strategy development, Detailed planning and change management implementation, Data gathering, corrective action and recognition

The most important action is to put  a change statement where every body on the Company willing to take on, then start with putting together a process control plan.also putting a Matrix for all company Department follow for action to be taken