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List Down various factors which need to be balanced using a "Balanced Score Card" as a tool for performance evaluation.

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Question ajoutée par Utilisateur supprimé
Date de publication: 2014/09/18
Khaled Abdelrehim ACCA DipIFR CMA
par Khaled Abdelrehim ACCA DipIFR CMA , Financial Analysis Assistant General Manager , Khalda Petroleum Company

For example:

1- number of complains to the customer service

2- number of phone calls by sales staff

3- number of days consumed in the closing cycle

4- customer satisfaction based on questionnares

5- learning curve of the workers

6- number of leaves taken by employees

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