How to Build Customer Loyalty by Making & Keeping Credible Promises??

Well, first of all, don't make any promises you can't commit. Even on the slightest things like saying you will be calling them back for a follow up, and then later on you wouldn't or you will ask someone else to do the follow up for you, that will not give a good customer impression.

In order to make loyal customers, your product and your service should be greater than their expectations. If a customer sees that a company REALLY CARES about their customers, then they will stay. Your product or service doesn't need to be perfect, but it needs to be at least close to perfection, because it is your company's job to make sure that you have a continuous development of your service or product. Complaints will come but they should be kept at minimum, and you must also have good customer service reps who will handle complaints in a polite and professional manner. So making a customer loyal to your company is a joint effort of everyone in the company, specially the customer service reps and sales agents who will be the frontliners representing your company. 

Keeping loyal customers is another thing. In order to keep them, make sure you have good accessible communication with them. Check for feedbacks, get their opinions and suggestions, distribute promotions and loyalty privileges, and have a friendly customer support team.

Customer loyalty starts with human connections, and it is a relationship that must be nurtured by giving extraordinary service to the customers who are loyal to your company. Everyone enjoys a pleasant experience, and your clients want to see that you do care about their problems and concerns. They want to feel appreciated and know that they make a difference to your business.

1. Give Customers a Personal Touch

2. Keep Your Promises

3. Dont over promises and under deliver

4. Be Convenient for Your Customer

5. Good Customer Feedback

6. Follow-Up with Customers