Why e-Gov.services do not mature that enough in MENA as expected before?

In my opinion the main objectives of these services did not studying enough, and how the suitability of the current regulations at all levels with current Gov services,

no doubt that the e-Gov services caused a partial change, but have not been applied services are rising and this has technical,administrative and marketing reasons!

we should to know first, what the community needs if we built that services?, and how community should get benefit from these services at all levels? this is must know before to provide any new technology to our community

For example: if you have a new product and you want to sell in the local market as first time, how to be is your plan for the sale of this product? and how to be your plan to take a share of the market?

Promotion of the product it's most important elements of success to get to the customer, this results based on analytical study of the market first, and then start  build campaign with focus on positive product and features product data and the extent of the customer benefit from this product.

Returned again to the essence of the answer: the previous example applies to any service that we want to promote in general and not only is it compulsory service,

you must deal with the community through the media that these services are provided to the public interest and thus the benefit of this e-Gov service to all segments of society,

you must teach the community how to develop themselves and achieve target easily through e-Gov services provided to them,

So you must consider the language of communication with the community fit in with them before putting the e-Gov service within analytical study of e-Gov services,

As per as above it must cooperate to collect strong teamwork to build and develop that service plan from different sectors to achieving this project with upgrade community culture to using any services in the future.