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What will you do to improve customer service operations for customer satisfaction?

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Question ajoutée par Amol Harishchandra Mhaskar , MRI Field Service Engineer , Time Medical Limited
Date de publication: 2013/06/26
Anita Viherpuro
par Anita Viherpuro , Consultant , Presentte Oy

Streamline processes and coach the team on a team building day.
And follow it by measuring the team sprit regularly, taking the necessary actions to improve it further.
Measuring customer satisfaction sometimes.

Hina Imran
par Hina Imran , PMO Manager , Nokia Technologies

Yes the customer service operations always help to improve to improve the customer satisfaction by giving him appropriate services ...........
Customer services operation must be streamed line and reliable resources should provide the services to them which are flawless and no gaps.
This attitude can make highly satisfied customer.

Rajinder Kanda
par Rajinder Kanda , General Manager IT , Al Shirawi Group Of Companies

Ensure there is customer complaints data capture system.
Analyse the results for key themes and then build and implement a strategy to address the concerns raised.
This will surely result in an improvement in customer satisfaction.

Utilisateur supprimé
par Utilisateur supprimé

Too many organizations take customer satisfaction for granted.
They will tell you that customer satisfaction is important, but when you look at how customer satisfaction is measured (or not measured), customer requirements are determined, and customers are involved in helping the organization improve its processes, you will realize that the customer satisfaction message is much more 'talk' than 'walk.' Additionally, we tend to essentially ignore our internal customers - our employees - to the point where one could consider them to be 'forgotten customers.'

Zaid Dodokh
par Zaid Dodokh , Senior Travel Consultant , Travco Jordan

new technologies that may speed up the operation process this will lead to " something that shortcuts some operation steps that waste time "

Mohammed Eissa
par Mohammed Eissa , Acting Front Desk Team leader , Grand Rotana Resort and Spa

First you must to listen carefully to the customer complaint.2- You have to sympathize with the customer complaint.3- Do your best to find a solution to satisfy the customer without breaking your company rules (If the customer not satisfied, try another solution even if it will break the rules but refere back to your manager first to have the permission)

Shortly, customer service means flexibility it's kind of arts so you have to be creative

Waqar Ahmed
par Waqar Ahmed , Head of Sales (Enterprise & Carrier) , Wateen Telecom Ltd.

We just need to be in the mindset that customer pays our salaries and run our businesses.

Marcel Manassa
par Marcel Manassa , Business Devolopment , Self- employed

In a fast-paced environment where nearly every customer is perpetually connected, the personal touch can be the only competitive differentiator between you and the business next door.
Capitalizing on that instant connection customersfeel, asthey do when greeted by name in their favorite restaurant, is actually easy.
But it requires business owners to harness the power of customer data and new technologiesthat capture customerfeedback in real-time.TheLRS tabletbased survey tool provides businessesthe opportunity to instantly capture customerfeedbackwhile they’re still visiting the restaurant. 

foued mbarki
par foued mbarki , physiotherapist , center physical therapy el amal

we must understand the customer and act fast and efficient way

ebenezer mensah
par ebenezer mensah , receptionnist , miccom golf hotel and resort

First of all listen to the customers complaints and look for a way to solve the problem

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