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How would you redeem your company's image when a client declares, "it's the worst organization I have ever encountered"?

<p>Sometimes, clients or people in general can be so blunt with their comments about a product brand or service provider that they would go as far as ranting about their complaints indiscriminately; thereby influencing other people's perception on the organization or product itself.</p>

Public Relations
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Question ajoutée par Nila Eslit , Content Writer for Fitness web , George Allen
Date de publication: 2014/09/28
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Muhammad Imtiaz
par Muhammad Imtiaz , super wiser , sufi soap & chemical ind. (p) ltd

: custom: customer care function ,inventory management, rating and billing functionser care function ,inventory management, rating and billing functions

Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Customers make such comments when they are angry, not satisfied, or they didn't get good service.

 

  1. The company can apologise to the customer for how they feel.
  2. Offer an alternative product/service
  3. Give them discount on next purchase

 

 

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