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Yes i Always believe Customer services is not a department
, it is an attitude.
Yes I agree.
Everyone in your company should love your customers. Without them, you have no company. This doesn’t mean you won’t have difficult customers who will push the limits and try everyone’s patience. But if you don’t have a company philosophy to respect and appreciate your customers, the opposite tone will infect customer interactions from all departments. All departments, customer facing or not, should care about customer satisfaction.
Very True.
A customer focussed culture is key to all organisation's success, particularly those that operate in a competitive market. One important facet of an excellent leader is the ability to get all staff and business partners to be customer centred.
No matter what type of organisation there are both 'internal' and 'external' customers for which services/products are provided to meet 'customer' needs. These needs to be accurately identified and agreed so that all concerned know what is expected of them. The latter can be achieved in ERM by documenting authorised processes and mapping these to business objectives.
Keith R Johnston. MBA, CPFA, CMIIA
I believe customer service in an interactive process of giving and receiving,communicating,interacting,...etc.
it certainly has a philosophical approach to it.
customers always feel that by committing to a relationship with a company they are owed respect,service,special treatment and they sure deserve that.
a successful customer service manager and leader recognizes that and attend to such needs and aspirations.
poorly managed customer service department believes that customers are always trying to manipulate,cheat,complain for no reason........etc.
be careful of this pitfall you will loose customers if you don't treat them well.
Do you agree that customer service is not only a department but it's a philosophy?
Today the business world is so competitive. If you do not provide satisfactory service someone else will! In the ever globalizing, changing business scenario, corporate must ensure that their products and services are aptly differentiated in the market place and must ensure that the customers perceive their brand as highly reliable and must keep the promises made through various marketing campaigns as part of the efforts to reach out and corner a share of the customers mind. When it comes to customer service and satisfaction, it all comes down to perception: How the customer sees and experiences the product and service provided by your business?. It’s not what you believe or think, not what your studies or focus groups tell you, but what your actual customers feel, experience, and say. So your bottom-line, financial results are tied to customer satisfaction and quality. In turn, quality is measured along two dimensions, the physical and the performance. Customers are satisfied if not delighted only when they receive value for their money and caring service.For a product oriented company it is essential to get people excited about it’s product. They also need to excel in and be praised for your customer service. It is crucial and must be possible to maintain this high level of user satisfaction with both customer service and product quality.
For any corporate / organization engaged in manufacturing and /or in the business of supplying the manufactured goods for the intended consumers, both quality of the product offered and the efficiency or quality of the service rendered are important for attaining desired revenues and sustainable growth.
Increasingly, corporate recognize the value of close relationships with their customers because customer retention in intensifying competition is more and more important.
In today’ s globalizing business environment, Competition keeps intensifying , consumer behaviour is changing, requirements for service quality is growing and technologies develop very quickly, customer expectations are increasing, margins are reducing, product life cycles are shortening.
Peter Drucker advocates “You have to manage for results, do the right thing right and make serving the customer the centre of everything”
Organizational Excellence is the natural outcome of individual and team excellence. How employees approach their careers, how they interact with their peers, and how they engage their customers affect the bottom line According to Tom Reilly the sales guru, becoming a value added organization is a top down, bottom up and inside out process. Everyone in a given organization must buy into this philosophy. Whether you are the CEO, the Sales Engineer, or the maintenance / installation Engineer, a customer service rep, a factory worker , your performance affects your organizations performance. The question everyone in the organization must ask of themselves is what are they doing to add value to their organizations effort?
There is a philosophy aspect to our lives – when we give we receive .
Its Philosophy, it gives togetherness with customer and improvements in the services and drawbacks and removal of obstacles, and growth and relationship
Yes, I agree
