Key skills for a customer service: Lead by example/ Ability to "Read" Customers/ Clear Communication Skills/ Time Management Skills /Goal Oriented

Question

What are the other skills do you think are vital?

Samuel Pasenaje · Answer

Get Control of myself: Never argue with the customers when they are angry, displeased or complaining. Listen and let the customer talk.I'll show my customer my care and show concern on their feelings.

Majid zia Qazi · Answer

Skills of using empathy in speech ,because customer care is called when there  is  any kind of problem or question or needs an information  even complaint ,  that person could be aggresive, furious or angry, in that situation  we have to be empathetic, so that he will be calm

sadhik hussain · Answer

Confidance and being patient

Asim Azaldeen Abdalrahman Mhammed · Answer

Knowledge of computer applications like ( skype - twit - messenger - outlook ) to communicate and negotiate with  customers insted of phones if no answer or off ..

Subhranshu Ganguly · Answer

A good listner. Good probing skills. Beintg of cool temparament. Able to deal with irate customers and not to take it parsonally at the end of the day. It is difficult enough on the phone. But it is more difficult face to face as there is no MUTE or HOLD button to escape from the customer.

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Key skills for a customer service: Lead by example/ Ability to "Read" Customers/ Clear Communication Skills/ Time Management Skills /Goal Oriented

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