Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
of course!
Personality always comes first in almost everything and is the most important!
Actually all the customer remembers is the personality of the employee he deals with. It gives him either comfort or stress. Anybody can sell a product but not everybody can show a smile or can give comfort to clients.
Personally matters sure, However I believe the customer cares more about your attitude and the way you deal with them. Customers / Clients want value added for the products/services they receive.
Yes definitely. Personality plays a major role in customer service industry.
I also agree with all answers give by colleagues.
The customer service function is now a vital element of your business model.
for me yes i always prefer to hire person who have the extrovert personality.
can communicate with people in friendly manner. smile on face , have patience.
so i believe for customer care only extrovert , pleasing personality can fit.
Of course, I do belief.
Personality highlights the actual characteristics of the people.
The customer service function is now a vital element of your business model.
for me yes i always prefer to hire person who have the extrovert personality.
Does a customer care about your personality?
YES, the Customer Does care!
Success in anything requires the right blend of motivation and ability. The “want to” and the “can do” according to Sales guru Tom Reilly. Motivation and abilities are personality traits.
At the core of the behavior are characteristics, qualities, or traits that reflect values. The values shape our attitudes and our attitudes drive our behavior.
How well or effectively ,we as sales persons or customer service people or representatives of our respective organizations at all levels interact with prospects / customers, business partners, Governmental agencies, and all other stake holders in general , decides if the organization or business will thrive ! if the customer finds no value in the interaction, he or she will look for an alternate choice and moves away to a competitor.
Listening is an art and a personality trait that has a direct bearing on customer relationship
Philip Kotler the world renowned marketing guru said “Good salespeople remember that they are born with two ears and one mouth. This reminds them that they should be doing twice as much listening as talking. If you want to lose the sale, make a pitch to the customer.”
By the above definition, one should listen more and talk less irrespective of whether one is a salesman or not.
So what makes a good listener? As with any competence – a mix of mind set, knowledge and behavior.
The following personality traits affect your position with a customer/ buyer
Knowledge: your knowledge can position you as an expert. It is important to note that your customer must perceive you as a viable source of information.
Appearance: Do you look like a success? Do you dress for success? Perceived value includes personal packaging in addition to the product packaging
Use of time: customers/ buyers value there time. Your effective use of time communicates the image that you respect this valuable resource.
Personal organization : are you organized or agonized? When you make the time to organize your presentations it shows. If you can’t keep yourself together why should customers think you could pull it together for them?
Effectiveness of communications: how well do you communicate your thoughts? Do they make sense to the customer?
Quality of presentations: are your presentations impressive? do you present a compelling reason for the customer / buyer to choose your alternative.
Passion: if you are not excited about what you offer, how can you expect the customer/ buyer to get excited?
Sincerity: customers / buyers want to trust sellers. Sincerity builds this trust. Fundamental question that your customer/ buyer asks is “ can I trust you”?
One could list out many other personality traits that have a irect bearing on customer relationship. As such, I emphatically state that your personality has a direct bearing on customer relationship Customers perceive you as either part of the solution or part of the problem
Customer Does care about your personality.
In my opinion, not much. Customer mostly cares about the product and its quality for which he is paying.