Call center is very pressurized environment, Have experience a situation when a customer upsets you over the phone and you have to remain calm?

Employees of call centers get calls from customers of different cultures, different natures, different levels and have different experience. So it is very common that you get people on the phone who may be tough or impolite and it is you that should ignore that and keep calm

well stress Management is key for this situation.

question is how?

Remember customer is king , so always be Patience , it is the requirement.

YES  SOMETIMES  IS VERY UPSET 

BUT  YOU HAVE   CALM YOUR SELF AFTER THAT SAY  

I WILL DO WITH MY BEST SAY BYE  IN A NICE WAY 

AND THANK YOU FOR CALINNG US

GOOD BYE HAVE A NICE DAY

 

Hi Sir,

 

Thank you for your invitation.

 

Apologies but I have no experience in call center industry.

 

However, I do hear that it is very stressing because you deal with different kind of people, some good and some rude.

I am really sorry that I can not answer this one, to well ,,, but i will try I have never worked for a call center . I work with clients and customers in person , all I can say stay calm , breath an resolve the issue in a polite way , call centers have an advantage , as long as your voice remains friendly and calm , you can sit there with your head in your hands , or roll your eyes in frustration , we on the other hand have to hold our breath , stay calm look the customer or client in the eye smile an resolve the issue

Sir

You are supposed to be shock absorvers of the organisation and take nothing personally. And whatever be your feelings keep a smiling face. And when feeling angry take a deep breath and speak slowly. I know they are the best strategy doing the graveyard shift and serving American customers in the Indian ITES BPO sector for the last10 years. I just hope the American economy recovers so that they do not loose jobs and do not oppose outsoursing. That would make our job much easier.

sure

Its all about communication. Often in such situations, if the pre-text is positive (by which I mean not a robotic but a humanized conversation) and one tends to agree with their circumstances no matter how ridicilous, they'll misbehave/yell a few times, but will eventually calm down. Saying YES and understanding their problem helps. As for the operator on the recieving end, we'll thats part of their job to remain calm and deal with a few wise a**es. 

To respond to these customers on three stages 

1-I hope to get back to the topic master ....... 

2-Do you know that this call registered master ......... 

3-Sayed Sorry ... I will have to shut down the line if I kept in these insults

Listening skills are important. Listen carefully, remain calm and show empathy. Explain your point calmly an clearly. Ask for help from your supervisor or colleagues if the situation is really bad.

Always remain calm and apply the company policy and the customer's rights.

        192/5000 yjb 'an yakun almuazaf dawiu khibratan ealat fi aistiqbal aleumala' walradi aisayhim walajabat ealaa aistifsaratihim wakhidmatihim bitariqat layiqat wajidabat wa'an yakun aibtisamatuh waedm rafdih lileumala 'hu alnajah lah fi aleamal wakasab aimtar maharat