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What steps can you follow to boost sales through improved customer satisfaction?

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Question ajoutée par Farah Husni , Supply Chain Manager , Supply Chain Corp
Date de publication: 2014/10/27
Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

- Look further than customer satisfaction: Look for customer Loyalty

- Introduce incentives for existing customers when introducing other customers

- Introduce discount/ gift coupons for next purchase

- Introduce product/ service bundling

 

 

IRPHAN GHANI
par IRPHAN GHANI , Senior Management , A

Honor the promises made.

Never over commit.

Do not over sell to repent.

Keep the customer engaged.

Target referrals.

 

Muhammad Adeel
par Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Quality of the core products matters a lot. Payment and delivery method should also be time saving for the customer.

padmakumar pathiyil
par padmakumar pathiyil , Marketing Consultant , Management Consultancy

There are many ways to boost sales through improved customer satisfaction. I shall give a few as follows:

Justify the sale with Social Proof

Surprise Customers with a Bonus

Offer Free Product Training and Support

Just because you made the sale, it doesn't mean the work is over.Your job is to turn one-time buyers into loyal customers. 

raj pradeep
par raj pradeep , MARKETING & BUSINESS DEVELOPMENT MANAGER , Foodrustic Restaurant LLC

offer a discount to the existing customer and use the same as a satisfied customer reference to the future customers.

Utilisateur supprimé
par Utilisateur supprimé

Customer InteractionSchedule quarterly meetings Facilitating Feedback -  the best ask :

Is there anything we can do to make your experience with us better?Use online surveys :

Online surveys are an easy way to get real feedback from your customers

Confirm they made the right choice

Tell them what they just boughtOffer Free Product Training and Support

Customers are your prime object without them one can not reach out to with the product . Give the product which satisfy him and fetch him the desire margin rather value money to him, provide adequate after service develop confidence and find customer is loyal.

saddaf qureshi
par saddaf qureshi , Sales executive , Air Indus

1) Introduce new packages 

2) Introduce discount 

3) Fully satisfy the customer 

4)introduce new product 

Mohammad AlThaher
par Mohammad AlThaher , Regional Sales Manager , Starlink

make good relation with customer

Utilisateur supprimé
par Utilisateur supprimé

Engage with your customer or client build rapport, ensure them you understand how valuable their time is and the show appreciation. Be the customer, ask yourself how would you feel if you were on the opposite side, what your expectations would be? Remember a time you didn't like customer service from a particular incident and try avoid recreating that moment with your own customersً. Be honest and allow them to criticise the service whether good or bad, don't focus your energy on sales but focus on obtaining and retaining clients, show empathy towards them. If a product is not suitable justify your reasons professionally with knowledge and share your true experiences of products with them, suggest products that they will benefit from and explain how. To win a customer'a satisfaction and boost your sales you need to be firstly confident within your role, know your products enhance your knowledge on them, cross selling and up selling are beneficial skills to have. 

Mohamed abdelsalam shabrawi
par Mohamed abdelsalam shabrawi , Regional Director for the Arab Republic of Egypt , african energy company

Price, quality and ease of delivery

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