Is It True That You Can Handle Any Angry Customer By Smiling , Listening And Apologizing?

Dear Mr.
Mohamed Handling an angry customer is exactly like fixing a broken water fountain you can not compress the water because this will make the fountain explode so you have to own some tools to fix the fountain and the tools are: 1-Smile 2-Appreciation of his anger (put yourself in his side and the world from his point of view) 3-Make him understand that you will not leave him until you solve this problem 4-Make him feel that talking to you has a real value not more wasting of the customer time 5-Do not get angry that your uniform is getting wet of his anger ( do not take it personal)

No NOT all the time cause you can deal with UN POLITE ppl , but as customer service persons we should smile listen and trying calm down those ppl , any WRONG movement from our side will AFFECT  our and Company REPUTATION

Is It True That You Can Handle Any Angry Customer By Smiling , Listening And Apologizing? when you find an angry customer its batter you get his attention by making him realize that you are listing Him care fully and what he is saying is worth-full and genuine: and you as a representative of company felt sorry for him and ready to Apologize....
try to solve his problem and make him satisfy by smiling Gesture.
this way there is a high chance that you Handle an angry Customer

Getting the customer to accept what you offer as a solution,finally apologizing to the customer is a perfect way to make the customer satisfied

1.
First apologize for the inconvenient of the customers2.
Listen to the problem so that you can come up with rational solution3.
Be calm to handle angry customers, avoid raising voices to avoid more conflict.4.
Customer is Always right no matter what.5.
Assure them that will handle their problem in special way so that the tension is less between two parties.6.
Don't give false promises.7.
If you done all the basic customer issue don't forget to call the attention of your superior to address and solve the issue immediately..
don't wait too long maybe it will get worse and more conflict will arise if you didn't inform them which beyond your control.
Thanks

Yes

The customer is a human being, And sure emotions will affect him.
Smiles can make an enemy become a friend, So what it will be with your customer? But sure timing is very important, It will not very good to smile when your customer is nervous.
First you want to let him know that you understand his anger, Then you can make your move.

of course

some time but limited way.no every day with same coustomer 

1 - Smile always works but a person should know when exactly it has to be used, If someone is yelling at you and sharing his pain and you keep smiling it will never help unless you show that you are carefully listening and you really understand the pain he is going through.

2- No interruption please - Allow him to express his anger and once it is over tell him you understand his issue, this always works.

3- Always come up with solution even if there isn't any.
buying some time to show you are trying your best will help.

4- Remember he is not upset with you, it is either your company or the product, So stay calm.

Smiling always while recieveing complaint may not always work when dealing with angry customer, because there are situation which it might actually aggravate the problem.
If you are the fist person to receive the complaint, you are, ofcourse, expected to smile and great the customer until the same opened up and tell you he or she is complaining.
At that point, depending on the nature of the complaint, it is best to immediately show your concern by intently listening to his or her complaint.
Sometimes, the situation or the problem may not be at your level or beyond your discretion, it is best to explain to your customer that you cannot decide on their concern and that you are going to call your immediate superior to assist on the matter.
But instead of directly paging for your manager or superior directly to where the complaining customers are, it would be better to arrange for a meet up with your superior away fromt he customers.
These is to brief your superior first about the situation in order for them to prepare, especially when the complaint is so serious and that you do not want any incriminating statement be overheard by your customer.
There are also times that customers are not satisfied with their demands, but atleast, they are not complaining against you for improper handling or for not courteously accomodating them.
Your role as customer assistant during complaint is to try to come up to a win- win resolution, by being able to patiently listen to their grievance and tried enough to explain and stand for the company policy.
Most customers who entered the office with complaint, if properly accomodated, even if they did not get what they wanted usually leaves peacefully.