What is the most important initial steps due to us in case of customer buying a product?

احترمه واحترم اختياراته واعطائه الحريه الكامله فى الاختيار

we should listen to the customer whatever he/she says then we have to change our way of dealing according to the situation and we should give the good features of the product in a polite way.

Give the customer all relevant information about the product. Offer alternative products if the customer is unsure of his requirements. again give all relevant information about the altenative products with all honesty. Allow the customer to make an informed choice.

i m agree with nadia ahmed

How to Anticipate Customer Needs

 

1) Do your best to put yourself into that individual customer's place in the transaction (fulfill a need). Their needs might be unusual, recurring, or even non-existent beyond a basic purchase. Much of the anticipation of a customer's needs comes down to being aware when there might even be any, to picking up the facial cues or body language they are giving you. Ignore these at your business' peril; a simple "anything else?", asked correctly, makes all the difference.

2)Be receptive of unusual needs that are normally spoken by the customer (not from your creating a need). This makes unusual needs one of the easiest needs to deal with; while you may get a vague, questioning look for recurring needs, that is less likely, but still possible here. If an unusual need becomes recurring, and your establishment is able to accommodate this customer, expect them to be your best advertisement ever.

3)Empathize, feel the need: Realize that your correct attitude toward their need is what is paramount. Being in sympathy with an unusual need, even if you couldn't fulfill it, is at least as important. On days when you aren't at your best as a service provider, get in character first, and pretend you are on stage. Fake it till you make it

 

4)Be accommodating: Avoid passing your reluctance, lack of knowledge, or laid back attitude (laziness) over to the customer. Instead, find polite and reassuring ways to let the customer know how their request can be accommodated or give reasons as to why it won't be possible. If you feel defensive when a customer asks for something out of the ordinary, is this because it means more work for you, or is it because you're not sure what to do? Or maybe it's because you're stuck in your ways and dislike doing things differently? In each case, the issue is with you and not the customer.

5) Note that recognizing and meeting recurring needs of regular customers are a business' bread and butter

 

6)Take the extra moment, possibly with just eye contact, to affirm their importance to you and your business. Recognize that quite a few customers will have no additional needs beyond a basic purchase

 

7) Smile:  This speaks to your openness as a service person, your approachability. The phrase "the customer is always right" is a well-known rephrasing of this. Customers naturally seek out places where they won't be belittled or brushed off, even for unusual requests.

8)Expect a certain amount of idle trade due solely to customers practice of affirmation. People are going to come and spend money at your business, or on a certain clerk's shift, simply because they are made to feel better; the fact that they enjoy the experience means everything

First step in selling is to sell to a customers needs rather than on features and price for a product.
Most of the customer this days make the final buying decision much before they come face to face with any sales or marketing guys.
It is therefore the call of the hour to be actively involved in the buying cycle which starts with engaging with a customer on their need rather then totally focusing on the selling cycle.

Effective customer services by listening to his/her needs and fulfilling it with quality product and services 

1 ) customer service proficiency.
2 ) full explanation about the product and it's features.
3 ) help after customer service.

From my point of view these are following steps when customer buying our product; 1) Listen carefully to the specific requirement of customer.
2) Evaluate points and Compare customer requirement and your services that can be offered.
3) Make sure to define customer with your additional or exclusive services that are offered with the product.
4) Convince and promise customer for your prompt services anytime on the products and its services.
"I tried my best to provide the best answer I know".

1.knowing what he prefers to get.
2.making a little expplanation and showing the advantages to let him happy with his choice.
3.if he was confused : i will try to creat his needs from one of them so it helps him to decide between what i guide him to choose between.
4.give him  our phone number, and let him feel ok if something happen !! not let him feel that we just we want to sell him and good bye ..
4.finally, thanking him kindly to choose our product, and company.

First of all talk with with very care and respect then try to understand wat really he wants and give him the idea about the product etc.