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Can upselling help build long term relationship with customers?

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Question ajoutée par padmakumar pathiyil , Marketing Consultant , Management Consultancy
Date de publication: 2014/11/05
Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

In the call center industry the client tries to fince the expence of customer service through sales revenue but not at the cost of the customer turning detractor. After the customers issue is resolved the rep may pitch for a product that would enhance the cusomers experiance. And it does help in creating brand promoters.

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