How will you convince a customer not to leave your services when there has been a major fault from your company's side?

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The monthly bank statement of the company is different from the balance in the ...
Posted by:
John Ambuli
15-December-2015

Customer Focus B2B Marketing B2C marketing

Question ajoutée par nazir kazi , Despatch Co ordinator , AL MILLION TAXI GROUP OF COMPANIES
Date de publication: 2014/11/06

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par nazir kazi , Despatch Co ordinator , AL MILLION TAXI GROUP OF COMPANIES

I would first apologise to the customer and waive off any fees that may have been assessed to his account.

If the customer still insists on deactivating his services with us then I would also give him a credit and an additional value added service

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