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A major point in an excellent customer service is to be available for your customer whenever they need you. So, you don't have to exactly have Skype, messenger, and Whatsapp, but you need some sort of an online connection between you and your customers. Such as, Customer service line on your website, and if they are not available24/7, it would be excellent to provide an email address for them to email you their comments, questions, or concerns. also, if you would like, you could have a Chat with a customer service agent on your website for immediate support.
Long story short, be there for your customers, because they will stick longer with the company that cares about them and their satisfaction.
Best,
Wafa R.
Customers have no frustration time of telephone calls& can track every interaction,so saving money and time
They are very useful in communicating with clients. By these means, they know how to reach you and you can serve them better; any where and at any time.
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