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Patience Is the only answer to talk to a customer who is rude . Not necessary rude customer Is bad , he / she might be irritated & we have to get that irritation out of him/her & you would get a loyal customer .
Deal with him like you treat ur rude kid.
Patience, in the first place. be calm, don't be embarrassed. Speak slowly, calmly, friendly. If someone provokes you, you need to hold that he is not caught on any detail. In addition, there are certain phrases, which must be used in the brewing conflict. This is taught in management in detail. Among these phrases:
I'm sorry
I understand that you wanted to say
Are you worried about ...?
Would you like us to do ...so?
I.e. what he says with aggression, you need to flip in a peaceful manner, and after a few "Yes", answered your questions, it should cool down.
Be patience & give the answer to his questions
All you need is PATIENCE to handle rude and impatient customers